Serving the American public: best practices in resolving customer complaints : Federal Benchmarking Consortium study report

Author

National Performance Review (U.S.)

Publisher

National Performance Review

Publication Date

[1996]

Language

English

Description

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Published Reviews

Subjects

Subjects

Benchmarking (Management)
Benchmarking (Management) -- United States
Consumer complaints
Consumer complaints -- United States
Consumer satisfaction
Consumer satisfaction -- United States
Total quality management in government
Total quality management in government -- United States

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Contributors

Gore, Albert,1948-

ISBN

9780160485763

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