Developing new services: incorporating the voice of the customer into strategic service development

Author

Fisher, Caroline M

Publisher

ASQ Quality Press

Publication Date

2003

Language

English

Description

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Published Reviews

Subjects

Subjects

Consumer satisfaction
Consumer satisfaction -- Statistical methods
Customer services
Customer services -- Management
Customer services -- Quality control
Management
Quality control
Service industries
Service industries -- Management
Service industries -- Quality control
Statistical methods

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Contributors

Schutta, James T.,1944

ISBN

9780873895859

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