Assessing service quality: satisfying the expectations of library customers

Book Cover
Author
Hernon, Peter
Publisher
American Library Association
Publication Date
[2010]
Language
English
Book
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Available from another library
Where is it?
Place Hold

Description

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Subjects

Subjects
Bibliothèques
Bibliothèques -- Services aux publics -- États-Unis -- Évaluation
Bibliothèques -- Services aux publics -- Évaluation
Bibliothèques
Electronic books
Evaluation
Évaluation
General
Gestion de la qualité
LANGUAGE ARTS & DISCIPLINES
LANGUAGE ARTS & DISCIPLINES -- Library & Information Science -- General
Library & Information Science
Public services (Libraries)
Public services (Libraries) -- Evaluation
Public services (Libraries) -- United States -- Evaluation
Publik service på bibliotek
Services aux publics
Service à la clientèle
United States
Utilisateurs d'information
Utvärderingsmetodik

More Details

Contributors
Altman, Ellen author
Dugan, Robert E.,1952
Dugan, Robert E.,1952- author
ISBN
9780838910214
9780838913116
9780838913093
9780838913109
9780838913086

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