Introduction : a paradigm shift in crisis management
Case history : the spinach contamination crisis
Crisis communication : the evolution of a field
Predictability and control in complex systems
Case history : knowledge, uncertainty, and expertise
The complexity of information and assimilation : knowledge and ignorance
The complexity of understanding : constructive and deviant learning
Sorting out the complex world : sensemaking and decision making
Case history : nonlinear diffusion
China and food contamination
Complexity, crisis and the expert organization : reconfiguring the dominant paradigm
Expecting the unexpected : challenging precrisis assumptions
Adapting to a complex world : challenging assumptions during a crisis
Complex recovery : challenging assumptions after a crisis
Conclusion : reframing crisis management in a complex world.
